SOLUTIONS · MACHINE BUILDERS
You manage your documentation in IDM. Every machine ships with a QR code. Your client scans, asks, gets answered. Learn what your customers struggle with on your machines.
Your knowledge management platform
Left, your OEM interface. Right, what your client sees. You decide which documents you share, client by client.
Manage all your documents in one place. Each client only sees what you share with them.
Select the documents you want to share.
The customer only gets their specific documents.
You generate the QR. It's applied at the plant. The client scans it on day 1.
One unique QR per machine.
Every question asked on your machines is interpreted and grouped by theme. You see what actually blocks your clients and your support team in the field, and which problems come up most.
3 questions · 3 problems identified · 0 support tickets
HEADLESS
If you already have a customer portal, a service app, or your own brand. AutomAssist drops in headless — a chat widget under your brand, on your domain.
<!-- inside your existing portal -->
<script src="https://embed.automassist.ai/v1.js"></script>
<div
id="automassist-chat"
tenant="OEM"
machine="FX-220-A02-7714"
brand="OEM"
lang="auto">
</div>Your documentation ships with every machine and stays alive long after it leaves the floor. Your clients reaches the right doc through the QR, always up to date, under your brand. And every question they ask comes back to you as insight.